I find reading the time on my watch during the day difficult because the hands and numbers blend into the white background. Returning the watch was challenging due to issues between the Citizen warehouse and UPS. Despite my prompt return, the warehouse rejected the delivery, claiming that UPS had damaged the watch. As a result, the watch was returned to me, and I had to figure out a way to send it back to Citizen. To make matters worse, Customer Care arranged for UPS Ground shipping, even though the agreement specified a Priority shipment. This whole process could have been much simpler and more customer-focused.