Randolph 04/01/22

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Beautiful watch and neat features

I was excited when the watch arrived. It’s nice looking and wears well. It’s versatile and can be worn in the gym or dress clothes. It’s not on the tech level as the Apple Watch but more like a FitBit. One knock is the lack of ability to change it to display military time. That is really important to me and the “second time zone” option kind of does that but it will automatically change. I find that frustrating and why I can’t give it a five star review. If they can add a watch face to include a 24hr/military time, I’d be thrilled.

JPM 10/18/24

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Disappointed in customer service

I have several Citizen Watches and have been happy with them . So when I wanted a smart watch they were my first choice. My first two years I would have given it 5 stars just over the two year mark my watch started fogging up on my wrist .I took it to a jeweler that sells Citizen and I was told it would have to be sent it to Citizen to be repaired . So they boxed it up and sent it in, almost two months later i get it back only to find out they did nothing saying they could not get parts . How can a manufacturer that mass produces watches not get a seal for a watch the still sell ?

Citizen Response Thank you for your feedback and for being a valued Citizen customer. We’re sorry to hear about the issues you’ve encountered with your watch, and we understand your frustration. It’s unusual to hear this, as our repair services aim to provide a positive experience. We’ll contact you via email to find out more and offer assistance.

Dant 01/04/24

Verified Buyer

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Good, if it's on sale

For the sale price it is a adequate smartwatch. It has the base features of each smartwatch and the analog timekeeping is a unique bonus. The customizable dial and info readout are also useful and not found everywhere. The amount of things it can do is impressive at any price, battery life is great. On the downside I'm surprised Citizen put their name on a piece that keeps time so poorly, unless connected to a phone in which case it's 0.5 seconds from perfect at all times. There exist community features that can be added from the app but are altogether useless for most people. It always tells me there's 0% chance of rain even if it's pouring out, there's no in-app or online help for this. The response time to button presses leaves a lot to be desired.

Timur 04/06/23

Verified Buyer

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CZ Scorpion

I wish I knew that I can’t take a shower with my watch. Also, it looks inexpensive.