Jack8 10/10/23
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Beautiful Clock Face, but Watch Does Not Work

I bought this watch at the Hudson’s Bay Company about 8 days ago, and the clock face is now winding back and forth, and refusing to tell proper time. The second hand is stuck at 0 seconds and now the minute and hour hands do not work. It says in the product manual that a fully charged eco-drive watch should last 6 months or longer when charged under sunlight for half a day. I was wondering if anyone else had noticed this. I would love to hear from Citizen directly about this issue and receive a refund.

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Jack8 10/10/23
1 person found this review helpful.
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Watching Not Working

I bought this watch at the Hudson’s Bay Company about 8 days ago, and the clock face is now winding back and forth, and refusing to tell proper time. The second hand is stuck at 0 seconds and now the minute and hour hands do not work. It says in the product manual that a fully charged eco-drive watch should last 6 months or longer when charged under sunlight for half a day. I was wondering if anyone else had noticed this. I would love to hear from Citizen directly about this issue and receive a refund.

D 01/23/23
Verified Buyer
1 person found this review helpful.
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Great watch, terrible strap

Great watch. The band or strap is terrible. The intent of quick release on a typical leather strap is noble. Unfortunately the implementation is a disaster. The metal quick release maintains constant pressure on the inside of your wrist and digs into the soft tissue next to your veins. Contacted Citizen and requested a replacement strap. Disappointing response no replacement or solution provided. I own 20 Citizen watches and this strap is not representative of typical Citizen quality. Very disappointed that Citizen would not provide a simple leather strap as a replacement. Citizen claim was they had none??

Dean W. 09/06/25
Verified Buyer
1 person found this review helpful.
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Watch good, band meh

I really like the look of the watch, its been working really well, but the watch band just kinda sucks, the metal part of the clasp just digs into my wrist and I can not get it to be comfortable