Customer service is Horrendous

I attempted to order this watch. However your system glitched and said the order did NOT go through after entering all my info. I took a screen shot but I will not bother uploading it. Customer service was closed it was a Sunday.I ordered the watch from Macy's instead. What a surprise when 2 days later I received a shipping confirmation. I NEVER received an order confirmation. Immediately chat room customer service with Ryan, you CANNOT have a verbal discussion with anyone and he blasely told me to just return it. However they charged my account for the $600 purchase price and it will be weeks before my money is returned.

Great Watch

This is a Great watch, except for the finish!!! I have the black version, the black keeps coming off. I have had to replace the band twice

Garbage

The watch is built well, but setting basic functions like the time etc, shouldn’t be that difficult. Citizen needs to hire a new watch designer.