This is a beautiful watch and very high quality, and the initial experience was great. However, when reviewing the FAQs around sizing, the FAQ response indicated that removed links during sizing would be provided. When we received the watch, there were no additional links. When we went to order replacement links, they were backordered an estimated 6-8 weeks. We ultimately decided to return the watch and purchase a new one at the correct size. It just seems silly an additional link can't be sent in a timelier fashion.
The display on this dial and the timezone radio frequency are why I bought this watch. That is why I gave it two stars. I first picked this watch up and thought, "Wow, that stem is huge; I wonder how fast this is going to break." Fast forward four months later; I went to show my buddy the timezone change, and the stem just pulled right out. This watch has been stored in a watch box its whole life and worn about ten times carefully, because of the stem. Nothing was under warranty, but they did cover $21 worth of parts. I honestly hope this watch gets lost in the mail so I can collect my insurance money to buy a new watch. I shouldn't have to worry about an eight-hundred-dollar watch breaking like that.
I was immediately impressed by this watch when I unpacked it. The build quality was immediately evident and the multiple functions were clearly explained in the instructions available online. The watch functions are smooth and work as described. I was excited to begin wearing the watch but knew I had to first remove a few links from the band. This is where my impression of the watch collapsed. The link pins were so loose I could press them out with almost no force. When reinstalling the pins to the shortened band I discovered I was able to drop the pins into place, completely. I quickly and easily determined there was no flared end to the pins. I was able to hold the band on end and tap the band with my fingers to dislodge the pins which I had just placed. While gently reassembling the band given the fragile state of the link pins I noticed a scattering of what looked like segments of link pins on my mat. Sure enough, the link pin in the very last joint before the clasp had shattered and fallen out of the pin hole. Four pieces of the link pin, about a quarter-length each, lay before me. (In retrospect I wish I would have taken a couple pictures.) Like the link pins, my excitement over my new watch was also shattered. My next action was to order a nice single-pass band, which I will install with two new spring bars as there is no way I will trust any component of this band. This is my seventh Citizen watch and, at initial glance and use, was my favorite. I never had such a problem with a Citizen band previously, despite resizing each one. The sub-par quality of the band provided with this watch, despite its beautiful appearance, was a stunning failure. Hey, Citizen - Where is my refund for the cost of this ridiculously terrible, useless band?
Citizen Réponse