Fast and reliable service. I'm 6' 3" tall and have a larger than average wrist circumference. I love the option that you can choose your wrist size for the band when ordering a watch. The convenience of this option cannot be overstated. if you order the same watch from a site like Amazon or similar, a one size fits all band is sent attached to the watch. If the watch doesn't fit, you need to take it to a watch repair shop and have links either added or removed. If band links need to be added, that's another additional cost. Citizen includes this service in the price of their watch.
I've owned this watch over a year now and have worn it everyday. It has taken several hard licks but only the case shows small scratches, none on the glass. Love the light weight and readability of the dial. Bracelet was great but not to my taste so I replaced it with a nato. Accuracy on mine is +1 sec in 10 days.
Very lightweight! Love the day of week / day of month indicator. Durable construction. Should last many years.