Long-time Loyal Customer

I am a long time loyal citizen customer. In my lifetime I have purchased six and have currently enjoyed the excellent craftsmanship hence the reason why I continue to purchase. Before the Bryson purchase was a scuba fin and that's a whole another story. After the second year of my Bryson purchase the PIN connecting the bracelet to the main body failed and even after having a jeweler replaced the same issue persisted increasing in frequency. After this last failure I managed to lose a part and now I'm unable to wear the timepiece . Extremely disappointed and will have a impact in my next purchase decision.