Johnny 04/09/24

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not a fan

The title says PromasterDive watch. Forget that I never made a dive in anything deeper than a bathtub and the watch leaked and I sent in back under warranty and the wanted to charge me to repair. What a joke!

Citizen Réponse Thank you for your feedback. We apologize for the inconvenience you encountered with your watch. This is unusual for our high-performance Promaster dive watch, which is designed for underwater activities with its 200 meter water resistance and screw down crown. However, if the screw down crown wasn’t utilized, water could get into the watch. We will reach out to you through email to learn more about your experience and offer assistance.

Bobcat 03/15/23

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Too large

Too large The face has too much empty space. I won't buy a 45 mm watch for my 7" wrist.

Mrs 06/07/22

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Do not buy

I bought this watch for my husband for Christmas after reading the good reviews. By May, after only light wear the band broke in a way that could not be repaired and Citizens would not replace it. I would not recommend the watch or the brand.

Angels_Fire 06/16/18

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Defective poor quality, poor customer service

I have bought this watch on sale and I already regret. The dial is miss-aligned. Two days later I have requested an exchange with a different model watch and has been denied despite the watch was new and not worn. I will never buy another watch from citizen. This is a not diving watch. The dial lums design is not bold enough. Poor visibility in a dark environment.

Citizen Réponse Thank you for your feedback. We stand by the quality and craftsmanship of our product, and the issue you mention sounds highly unusual. Please look out for an email from us so we can resolve things for you.