Wrong watch... no watch?

I ordered a watch for my daughter's birthday on December 2. The watch did not come in time. A few days later a watch arrived... for a man! I received a man's watch instead of this watch I ordered. I have conversed with multiple people and have sent the wrong watch back but have yet to see the correct watch be delivered. It is now December 31. This is a very poor showing for this company. Not sure if the watch will be worth all the trouble or not?

Beautiful watch TERRIBLE customer service

I purchased this watch 1 month ago. Beautiful but the band was a bit shiny. I've tried now several ways to try to exchange or return or receive contact so I can purchase the watch in a different model. Citizen customer service....I'm waiting. Please help me spend my money on your product.

Beautiful Watch, but the Band Feels a Bit Cheap

I really love this watch. The mother‑of‑pearl face is absolutely beautiful, and the watch itself is lightweight and comfortable to wear. However, the bracelet band feels a bit cheap and tends to rattle when I move my hand, which was disappointing. That said, I’m still keeping it because the watch looks great overall, and the Eco‑Drive technology is a major plus. Despite the band, it’s a lovely piece.

Beautiful

It's a beautiful watch and is clearly well made. The face is a little hard to read. It's smaller than I expected, but I did want a smaller watch profile. If i had seen it in person, I probably would have chosen a different style. But it's a Citizen. Overall, it gorgeous.