Jan R. 01/17/26

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Beautiful Watch, but the Band Feels a Bit Cheap

I really love this watch. The mother‑of‑pearl face is absolutely beautiful, and the watch itself is lightweight and comfortable to wear. However, the bracelet band feels a bit cheap and tends to rattle when I move my hand, which was disappointing. That said, I’m still keeping it because the watch looks great overall, and the Eco‑Drive technology is a major plus. Despite the band, it’s a lovely piece.

PSUN 11/21/25

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Beautiful

It's a beautiful watch and is clearly well made. The face is a little hard to read. It's smaller than I expected, but I did want a smaller watch profile. If i had seen it in person, I probably would have chosen a different style. But it's a Citizen. Overall, it gorgeous.

Thomas K. 10/06/25

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Watch Is Great, Band Sizing Not

The watch and band are very nice, with the highly scratch-resistant sapphire crystal. Brushed stainless might be a good additional finish as it shows wear less than polished surfaces. The sizing requested was 5 3/4", and after careful, precise measurement realized we got something that was more than one link to small. This meant doing the work of adding in a link myself, which defeats the purpose of offering the free sizing option. Overall, still recommend highly. The Eco-Drive is such a pleasure because the inexperienced staff at many so-called "jewelry" shops often damages watches requiring battery changes, even on watches costing $2K.

Michael G. 06/16/25

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Excellent Watch - not so great customer service

Great watch, for my wife's birthday she loves the design and the quality. I requested that they size the bracelet as they offered on their app. Bracelet was not sized and we had to go to a local jeweler and pay $15 to have it sized.

Citizen Réponse Thank you for your review. We’re glad to hear your wife appreciated the Citizen L Bianca as a birthday gift. Since we offer complimentary bracelet sizing with purchases made on our site, we’ll be reaching out via email to learn more about your experience to make future improvements.