DDooley 10/31/25

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L Bianca Watch

I ordered this watch from the Citizen website. It was very much smaller than it looked on the screen. When I tried to put it on I couldn't get the metal fastener that works with the leather strap open. I had to call customer support to figure out how to get it open. The metal fastener under the leather strap looks awful. It ruins the leather strap look. I had to return the watch. What a let down. My how things have changed. I have a 20 year old eco drive metal band watch that still works perfectly and that I love; however, I won't buy any Citizen watch again unless I'm in a store and can see, touch and try it on.

Pamela P. 02/27/26

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Be Careful

I bought this watch to replace mine that I sent in to be repaired. I liked my original watch but couldn't find a similar one. Unless you have a degree in how to make this work, it is a lesson in frustration- I could not get the band to work to adjust it or even open it; and I had a difficult time setting the time. I am sorry I bought it!

Chloe L. 05/08/25

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Wrong color!

Color is not what I expected! I thought it is black and white. But it turned out very yellow and grey. I am confused. The quality is great so I’d like to replace this if this was mistakenly sent wrong item. If it is correct one, they should change the picture on the website. And I’d like to return.

Gabs93 02/26/25

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Classy but with a Misprint

It is gorgeous and classy! However, the number 4 is not rightly printed following the Roman numeral system. It should be “IV” instead of “IIII”. Unfortunately I only realized this after I had already taken off all the tags, so I am not sure if I can return it.

Citizen Réponse Thank you for your review! We're happy to hear that you find your Bianca watch gorgeous. The use of "IIII" instead of "IV" is a longstanding watchmaking tradition chosen for visual harmony on the dial and is reflected in many classic timepieces. We hope this adds to your appreciation of its classic design and that you enjoy your new timepiece for many years to come.