Karen 05/04/26
Client vérifié
rating star rating star rating star rating star rating star
Did not appear as it did on line

The watch did not look like it did on line, the face was not cream. It looked aged and a bit dark. I returned it. The website to return was very difficult to navigate.

Pamela P. 02/27/26
Client vérifié
rating star rating star rating star rating star rating star
Be Careful

I bought this watch to replace mine that I sent in to be repaired. I liked my original watch but couldn't find a similar one. Unless you have a degree in how to make this work, it is a lesson in frustration- I could not get the band to work to adjust it or even open it; and I had a difficult time setting the time. I am sorry I bought it!

DDooley 10/31/25
Client vérifié
rating star rating star rating star rating star rating star
L Bianca Watch

I ordered this watch from the Citizen website. It was very much smaller than it looked on the screen. When I tried to put it on I couldn't get the metal fastener that works with the leather strap open. I had to call customer support to figure out how to get it open. The metal fastener under the leather strap looks awful. It ruins the leather strap look. I had to return the watch. What a let down. My how things have changed. I have a 20 year old eco drive metal band watch that still works perfectly and that I love; however, I won't buy any Citizen watch again unless I'm in a store and can see, touch and try it on.