Roger 06/29/22

Client vérifié

Cet avis était-il utile?

Be careful

The watch was sent with a strap that had to be cut and reinstalled. Way too much trouble. Too bad I really liked the watch. Sent it back.

Lance123 09/08/19

Cet avis était-il utile?

Junk

I have had this watch for 2 years replaced the strap twice. And I have lost the crown so now been to the shop twice straps run you go 150 bucks it's supposed to be a tough dive watch I work in the Marine environment . Scratched glass second week and now acrown fell off.

Hhugur 08/01/19

Cet avis était-il utile?

STRAP BROKE

I BOUGT THIS WATCH A FEW YEARS. BUT STRAP İS BROKE... I AM NO HAPPY....

Stone455 08/19/18

Cet avis était-il utile?

System Malfunctions

I bought this watch 4 years ago and have had non stop problems with it to the point that I don't wear it anymore. Ever since I got it, the watch would constantly just stop keeping time and display the UTC screens. I would have to manually reset its hands and the internal clock. The quality of the watch is great and it looks good, but it is not worth the effort. Imagine checking your watch to see what time it is and not being able to.

Citizen Réponse Hello and thank you for you r message. I am sorry to hear that you have had the issue described. For assistance with your watch I would suggest that you send it to our service center for evaluation and repair. The evaluation is free and if there should be any charges for repairs to the watch we will contact you via email with an estimate for the repair. At that time, you can say yes or no to all or some of the work. Visit the link below for instructions on where and how to send your watch to our service facility. Service Facility https://us.citizenwatch.com/us/en/service.html If you have any other questions and wish to speak to someone directly, please contact our customer care department. Our Customer Care Department may be reached at (800) 321-1023, Monday through Friday, 6:00am to 5:00pm Pacific Time.