Ordering & Shipping

When you place an order with us on Citizenwatch.com, you are buying directly from the brand - and you can be assured that your Citizen timepiece is authentic, first quality, and backed by our five-year limited warranty.

PROCESSING TIMES
Please allow 1-2 business days for your order to be processed. This will ensure your watch is packaged with care and arrives safely and securely. Orders placed after 3PM ET on Friday will begin processing on Monday. Holiday orders will be processed the next business day. Orders with bracelet sizing requested require an additional 2-4 business days for processing. Once your order has been processed, we will ship your package via UPS, and we will send you a tracking number via email.

SHIPPING METHODS & DELIVERY TIMEFRAMES
We are pleased to offer FREE Standard Shipping within the United States for any order placed on Citizenwatch.com. We also offer expedited shipping options. Please see below for shipping options and delivery timeframes:

  • Standard UPS Ground: FREE. You can expect to receive your order in 7-10 business days, after your order has been processed and shipped.
  • UPS 2nd Day Air: FREE, now through until 12/23/18. You can expect to receive your order in 2-3 business days, after your order has been processed and shipped.
  • UPS Next Day Air: $25. You can expect to receive your order in 1-2 business days, after your order has been processed and shipped.

Ground transit times vary from state to state. We are unable to ship to U.S. Post Office boxes, APO or FPO addresses, or outside of the U.S. at this time.