Elektra

Please ship your watch to the following address: COA - Attn: CS Department 1000 West 190th Street Dept R Torrance, CA 90502-1040 Our watch repair submission form may be downloaded at the following link: http://www.citizenwatch.com/en-us/files/2015/11/repair_submission.pdf We encourage you to fill out the form with as much information as possible. Please be sure to provide your name, address, phone number and email address as this will be the information we use to contact you. We suggest you ship your watch via UPS or Fed Ex. If you wish, you may also mail your package through the US Postal Service. Please be sure to insure your package and do NOT send it in the original box you received the watch as that would not be returned to you. Also, include a brief note explaining the difficulty you are having. You may also include a copy of the sales receipt or the warranty slip. Even without these items, we are able to determine the watch's manufacture date by its serial number. Please do not hesitate to contact us if you should have any questions. Our Customer Care Department may be reached at (800) 321-1023, Monday through Friday, 6:00am to 5:00pm Pacific Time.