FAQs

Q: Where can I get technical information for my watch?
A:

Generally, we reserve technical information for qualified watchmakers. If you need an instruction booklet which details operating specifications of your timepiece, click here.

Q: How can I get replacement parts, such as a band?
A:

Contact your nearest Authorized Service Centre. Click here to be taken to the Authorized Service Centre listing page.

Q: How do I fill out my guarantee information?
A:

Click here to be taken to the service and guarantee information page.

Q: How do I send my watch for service?
A:

Click here to be taken to the Service Centre Page.

Q: What is my case and/or bracelet made of?
A:

Our watches are manufactured with a variety of materials. Some are:

Base Metal – Non precious metal alloy

Stainless Steel – Steel alloy containing 4% Chromium to make it resistant to rust and attack from various chemicals.

Resin – Hardened plastic with fine mesh metal added to increase durability.

Titanium – Lightweight, ultra tough and hypo-allergenic metal (nickel free). Used in purest form to make watch cases or bracelets.

Q: What do the functions in the chronograph do?
A:

Simply stated, the chronograph is a feature to measure elapsed time, similar to the function of a stopwatch. There are a variety of types from 30 minute to 24 hour chronographs. Some models are quite complex incorporating other advanced features such as: calendar, alarms, multiple time zones, countdown timer, depth metre and others. Your owner’s manual will outline the features of your particular model.

Q: Why does my watch get foggy if it is water-resistant?
A:

The clouding of the crystal is caused by the following two factors:

The temporary clouding of the crystal is due to a sudden change in temperature inside the watch, such as going from a warm environment to a cold environment or vice versa. If it disappears after a short time, it causes no deterioration to the performance of the watch and is not indicative of a problem with water resistance.

-OR-

Moisture enters the watch due to a breach in the case, such as a gasket that has failed. As a result, the clouding of the crystal remains constantly or occurs every time the watch is worn on the wrist. In such a case, the watch should be taken to a qualified watch repair person as soon as possible to minimize moisture damage.

Q: Why is my watch running backwards?
A:

A quartz watch can run backward only if the stator (a component of the movement) is damaged in such way as to change its relationship to the rotor (step motor in the movement). If this has happened, the watch movement will generally need to be replaced.

Q: How long will my battery last?
A:

Battery life is dependant on a variety of things including features of your watch such as alarms, age of your watch and how the watch is used. The average life of a battery is two years.

Q: Can I get an instruction booklet if I didn’t receive one with my new watch?
A:

<font colour=”#000000″><u><a href=”settings.asp”><b>Click here</b></a></u></font> to be taken to the Instruction Booklet viewing page.

Q: Why didn’t the replacement battery in my non-Eco-Drive watch last as long as the first battery?
A:

As the watch ages, battery changes may become more frequent due to the oils in the movement drying out or dirt entering the watch through aged gaskets. This causes more friction increasing the electrical demands of the step motor.

Q: How can I get my dive watch to measure in metres, if it currently measures in feet?
A:

The factory manufactures two separate versions of some dive movements and other components for the standard (feet) and metric measurement systems. It is very important to ensure the correct version is initially purchased. Be especially careful when making purchases when in countries outside your home country or via the internet as you may purchase a measurement system for which you are not accustomed. <br>The only way to change measurement systems in our dive watches is to change the entire movement, dive sensor, and sometimes the case of the watch. This is a chargeable procedure and can be very costly since these are specialty components, not to mention the cost of labour, water testing and shipping.

NOTE: Models such as the Cyber Aqualand and Cyber Aqualand NX are not candidates for such changes.

Q: How can I get a replacement for a lost operating manual?
A:

Downloadable/Printable instructions can be found in the <font colour=”#000000″><u><a href=”settings.asp”><b>settings</b></a></u></font> section.

Q: What is a BAR or ATM of pressure?
A:

Water resistance is measured in BAR’s or ATM’s when the watch is in a static (motionless) state. One BAR or ATM is equivalent to the pressure at 10 metres under water. One thing to keep in mind is that we live at 1 atmosphere of pressure. This means that when a watch is water resistant to 3 “BAR or ATM”, it is water resistant to 20 metres under water, not 30 metres as many people believe.

Q: Why do I have to have a water test?
A:

Regular maintenance is required to preserve the water resistant quality of any timepiece. The only way to ensure the gaskets are in a condition to protect your watch against the intrusion of moisture is to put your watch under pressure equivalent to the water resistant rating of the watch. All water-resistant models should have the gaskets changed every 18 months to two years. If the watch is used in daily showering, a chlorinated pool or salt water, the gaskets should be changed on a yearly basis. For more information, click here to view our Water Resistance Guidelines Page.

Q: What kind of crystal is in my watch?
A:

We utilize a variety of crystals in our timepieces. They range from plastic, which may easily scratch to synthetic sapphire that is difficult to scratch. The vast majority of our timepieces incorporate mineral crystals. Mineral crystal is a glass compound with mineral additives that is heat treated to give its hardness allowing it to be more resistant to scratching and marring than normal glass.

Q: What is Water Resistance?
A:

Our water resistant watches comply with ISO 2281 or 6425 testing standards.

Q: Are there any Citizen watches that do not contain nickel?
A:

Yes.

Many Citizen Titanium watches, both men’s and ladies’ models, contain no nickel and are hypoallergenic.

Q: How do I know if my watch is water resistant?
A:

If your watch is water is water resistant, there will be clear markings on the back such as Water Resist, WR, or Water Resistant. If there is no indication, then your watch is NOT water resistant and you should take great care not to get your watch wet. For more information, click here to view our Water Resistance Guidelines Page.

Q: Why is the plating of my watch coming off?
A:

The plating on a Citizen watch does not rub off in the sense that you can remove it by rubbing your thumb or finger over the surface. However, if the finger or thumb is soiled with any abrasive material, damage to the finish will occur. During daily use, the watch may come in contact with a variety of abrasive materials which over time may abrade the plating away.

Anything that is harder than the plating, such as metal, glass or even dust or grit on the working surface of a desk can cause excessive wear. Proper care in avoiding contact between the watch and hard or abrasive materials and frequent cleaning to remove any accumulation of dust or soil will extend the life of the finish.

Q: How do I get my Eco-Drive to start running if it has stopped?
A:

Your Eco-Drive needs light to operate correctly. Charging rates vary by model. Click here to be taken to the Eco-Drive Recharging Chart page.