PARTS & REPAIRS
REPLACEMENT PARTS & STRAPS
To see available replacement parts and straps for your Citizen timepiece and initiate an order, use our new self-service portal below.
SERVICE & REPAIR STATUS
If your timepiece is currently with our Torrance service facility for evaluation or repair, click HERE to view the current status. You will need to enter your service order number (which begins with the letters "SO") and your zip code.
For service evaluations and repairs within the United States, please send your watch via insured carrier to our Torrance, CA facility. Be sure to package your timepiece in a sturdy container with sufficient padding to protect your watch during transit. Please note that all shipping containers and packing materials are discarded upon receipt, so please do not include anything you wish to be returned.
Address your package to:
Attn: Customer Service
1000 W 190th St
Torrance, CA 90502-1040
Please include a detailed letter describing what repairs you would like performed, as well as a daytime telephone number, email address, and your return address. Be sure to keep a copy of your letter for your records, and note the case and serial numbers.
If desired, you may use our printable PDF form.
If you submit your repair within your warranty period, please be sure to include your completed warranty card or proof of purchase detailing the date and model. For out-of-warranty work, or for work not covered by the warranty, an estimate detailing such costs will be sent to you prior to proceeding with the repair. Chargeable repair work will not commence until we have received your approval. You may authorize Citizen to proceed with the repair by email or telephone. Repair work must be paid for by credit card. Please note: We are unable to quote exact repair prices via email or telephone as actual parts needs cannot be determined until our technicians have had an opportunity to review your timepiece.
Turnaround time varies by time of year, but generally runs about 10 to 12 business days (not including transit time) after approval and payment of an estimate. Warranty work will flow through without an estimate and is usually completed within 10 to 12 business days (not including transit time) after receipt.
If you prefer, you may also contact one of our authorized service centers below, however, please note these centers are unable to repair CZ Smart, Atomic Timekeeping, Satellite Wave, or Proximity timepieces.
Citizen Service Agency
450 Century Parkway, Suite 250
Allen, TX 75013
Hurley Roberts Service Co.
6990-C Peachtree Industrial Blvd.
Norcross, GA. 30071
(770) 263-8669 / (800) 896-8669
Ave. Roberto Clemente C-16
Carolina, P.R. 00985
(787) 750-7190 / (787) 757-1320