Service Information

Need Additional Assistance?
Email our Service Centre:
9:00am to 5:00pm, Monday-Friday
If you are located outside the U.K.
Click here to discover a support team near you

Send Your Watch for a Service or Repair

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To ensure the best customer service you can now register a service or repair request online.

Simply visit the Citizen Online Service Centre to make your request. Here, you can log your request and print a shipping label to send your watch to Citizen.

We will keep in touch with you about the service or repair progress via the Citizen Online Service Centre and you will be able to access your bill and make any necessary payment online.

Click here to download a guide to the Citizen Online Service Centre



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