Service Information

Need additional assistance?
Our U.K. support team may be reached at:
0118 936 8855
9:00am to 5:00pm, Monday-Friday
service@citizenwatch.co.uk
If you are located outside the U.K.
Click here to discover a support team near you

Conditions

Please note:

1. This guarantee applies only to defects arising from faulty materials or workmanship.  Damage to any part of the watch, however caused, is not covered by the guarantee.

2. This guarantee will be rendered void if the watch is tampered with or repaired other than by an authorised Citizen Service Centre.

3.  The power cell in quartz watches (not applicable to mechanical watches), is inserted before shipment from the country of origin and may have a remaining life at the date of purchase which is shorter than the guarantee period.  This guarantee does not cover the power cell.

4.  In the United Kingdom and Ireland this guarantee does not affect the statutory rights of the consumer.

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