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FAQs

Q: What does it mean when the second hand on my watch jumps two seconds at a time?
A:

It means that the reserve power is getting low and the energy cell needs to be fully recharged by exposing it to light for a period of time outlined in your owner’s manual. This may also occur after fully recharging your watch after a complete discharge of the energy cell. If you have fully charged your watch and the second hand continues to move in two second intervals, you need to do an all reset of the watch. For simple analog models, pull the crown out to the time setting position for 30 seconds, then return the crown to the closed position next to the case, then set the time. For multi-function models, please refer to your owners manual.

Q: How is energy stored in my Eco-Drive?
A:

A special Eco-Drive energy storage cell is used to store the electricity from the converted light energy. The high quality of the cell precludes it from being affected from the regular charge/discharge cycle as with an ordinary battery. With normal care and exposure to light, the owner can be assured of a lifetime of reliable and trouble free power. As an added benefit to the environment, the energy cell contains none of the chemicals used in ordinary watch batteries.

Q: How can I tell if the watch is getting enough light?
A:

In normal use, the watch displays the time and the seconds hand moves in 1-second intervals. For models that do not feature a seconds hand, the minute hand will move 1/3 of a minute every 20-seconds. A very important feature of Eco-Drive is the Low Charge Warning Mode which as a result of low energy cell voltage causes the second hand to jump two seconds at a time or the minute hand will move in 1-minute increments(while still keeping correct time). Additionally on models that have enhanced features such as a Chronograph, these features may not operate while in a low charge state.

When the low charge feature is activated, your watch should be fully charged by exposing it to bright light as outlined in recharging guidelines in your instruction manual and in the technical support section of our website.

Q: Why does my instruction booklet refer to a “Secondary Battery” if my Eco-Drive doesn’t have a battery?
A:

The Energy Cell is referred to as a “secondary battery” since the primary power is from light that is converted to electricity. There is really only one energy storage cell in your Eco-Drive watch. Unlike Eco-Drive watches, most quartz watches use a silver oxide battery technically referred to as a primary power source or battery which is used until depleted and then discarded.

Q: What does it mean when my second hand jumps alternately in one then two-second intervals?
A:

It means that your watch has stopped and it needs to be charged up and set to the correct time. See Time Reset Advisory following.

Q: Why does my watch appear to have lost time, even though it is still running?
A:

A second important feature, Time Reset Advisory, warns that the watch has stopped completely and then been exposed to enough light to start running again. The time shown would likely be incorrect and need to be reset after recharging the watch sufficiently. To indicate this warning, the sweep second hand movement alternates between two, one second jumps and a two second jump (hitch movement) with the following two exceptions: the Eco-Drive two hand models and the Eco-Drive Chronograph.

Q: How do I get my watch to return to normal operation?
A:

After the watch has completely stopped and been fully recharged by exposure to bright light, you may notice the watch continues an erratic operation. This is known as the Time Reset Warning (hitch movement) mode until one or the other of two things happen:

First, if the watch is set to the correct time after partial recharging, the hitch movement will change to a two step movement indicating that more charging is needed. While charging is continued, the watch will keep correct time and after sufficient charging, will go back to the regular one second step by itself.

Second, if the watch is not set until after it is charged up to a sufficient level where the circuit signals the watch to start the one second step again, it will stay in the Time Reset Advisory (hitch) mode. However, after it has reached the above charge level, and the time on the watch is set, it will go back to the normal one second step movement.

The amount of charging time, under varying light conditions, to go from a stopped watch to a one second step is shown in each instruction book.

When the watch has received the charging time recommended in its instruction book, the all reset has been performed and the time has been set, the irregular movement of the hands will stop The sweep second hand on the Three Hand models and on the Chronograph will then return to the one second step and the minute hand on the Two Hand models will return to the normal 1/3 minute stepping operation. Reminder: the recharging time, shown in each instruction book will differ depending on the caliber number.

The ALL RESET procedure varies by model. For simple analog models, pull the crown out to the time setting position, leave for 30 seconds, then return to the closed position next to the case. For multifunction and perpetual calendar models, refer to your owners manual for appropriate procedures.

Q: How can I get instructions if I did not receive an instruction booklet?
A:

Click here to go to our instruction book viewing and download page.

Q: What is the quick start feature?
A:

Many Eco-Drive watches are equipped with a Quick Start Feature. This feature activates after your watch has become completely discharged then exposed to light sufficient for charging. It takes only several seconds of exposure to bright light to start it running. The instant the watch starts running, it enters into the Time Reset Advisory mode. This is indicated by the irregular movement of the second or minute hand (described previously under the Time Reset Advisory section). Be sure to fully charge your watch as outlined in your instruction booklet otherwise your watch may stop once removed from the light. Once your watch has been completely charged, be sure to perform the ‘all reset’ and set the time (and other features your watch may have) to restore regular operation.

Q: How long will my watch run after it is fully charged?
A:

Your watch is designed to run continuously and will do so if it is regularly exposed to bright light. Your watch uses very little energy and that is easily replenished during normal use. If your watch is put away where no light is available to it while in a fully charged state, depending on the model, it will run for from 45 days to 5 years (for models with power save feature). Most models have a 180 day power reserve. Click here to see the Eco-Drive Recharging Guides.

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