Warranty booklets are available only through the original Authorized retailer at the time of purchase. If you have your sales receipt (proof of purchase) from an Authorized Retailer that details the item purchased and the date of the transaction, this will serve as documentation should you need warranty service.
Please note that if you purchased the watch second hand or from an dealer not Authorized by Citizen, your will not be eligible for warranty coverage.
There is no pre-registration necessary. Be sure to keep your completed warranty booklet and/or original sales receipt in a safe place. You will need to submit your warranty coupon with your watch should you need warranty service.
There are a variety of watches that can be found on the internet. Our U.S. website typically features only those models for the current “season”. If a watch you found is not featured on our U.S. website it may be the model from a previous season or a model for a market other than the U.S. market.
Citizen does not offer direct sales. Watches must be purchased through Authorized retailers.
Unfortunately, we do not have access to retailers stock. As such, we are unable to advise you as to which location might have a particular model in stock.
Some retailers may be willing to special order a watch for you. Some venues, such as certain department stores, are restricted by their store policies from accepting and placing special orders.
We cannot alter our original designs to accomodate a feature from one watch to another. As such, we are unable to create a ‘custom’ watch for you.
The diamonds used in our product have been certified by our factories to be “conflict free” diamonds.
By using our dealer locator featured on our website, you can find many popular “brick and mortar” Authorized Dealers in your area as well as U.S. Authorized Internet retailers.
Authorized Dealers whether in the United States or outside the United States are not Authorized to sell outside their home country. If a watch is purchased on the Internet and shipped to a different country, this would be considered an “unauthorized” purchase and not be eligible for warranty coverage, international or otherwise.
As of September 16 2014, we do not have any U.S. Authorized Ebay retailers. As such, purchases from any other seller on EBay would not be considered Authorized in the United States.
Authorized dealers are not Authorized to sell outside their home country. As such if a watch is purchased on in the internet and shipped to a different country, even from an Authorized Retailer, this would be considered an “unauthorized” purchase and not be eligible for warranty coverage, international or otherwise.
Exchanges can take place only through the original retailer from which the watch was purchased.
The diamonds in our watches are all “set” in the case and/or bracelet. If you look closely, you will see 4 prongs over the top edge of each diamond. Swarovski Crystals do not have “prong” settings and are secured to the case with other methods.
At this time, we do not offer a trade-in, trade-up or upgrade program.
We can do this provided we are not creating a style that does not exist in our market. As an example, the model you have is also sold with either a black or blue dial, and you wish to change from one to another. That would be acceptable. However, if you see one on an overseas internet site that has a white dial and that model is not featured in our market, we would not be able to accomodate such a change. Do be advised that if it is determined we can make such a change, there would be charges for parts, labor, shipping and any taxes.