FAQs

Q: Why do I have to pay sales tax?
A:

We are mandated to collect sales tax on all repairs and part sales by most states. We cannot get around this nor can it be adjusted.

Q: Do you have a repair request form I can use?
A:

Yes, you may use our printable repair request form. You will need to have Adobe Acrobat installed to open the file. Click here to open the form (PDF format). If you do not have Acrobat reader please click here to download Acrobat Reader.

Q: How long will it take for my watch to be repaired?
A:

Turn around time varies by time of year. Approximate turn around times for our Torrance facility are as follows:

Peak Periods:

(January/February and August/September): Turn around time generally runs about 10-12 business days after approval and payment of a repair.

Non-Peak Periods:

Turn around time generally runs about 8-10 business days after approval and payment of a repair.

Warranty repairs will follow these turn around times from the date of receipt, rather than an estimate approval/payment date.

Please note the days shown are business days and are for general reference only. There may be issues beyond our control, such as parts back orders or unique repairs, that affect actual times. Also note that these times do not include any transit time to or from our Torrance facility. Be sure to allow sufficient time when planning your repair needs for vacations, trips or other important events. Turn around times for regional facilities vary and are generally a bit longer than the Torrance facility as they are much smaller centers.

 

 

Q: How much will it cost to have my watch repaired?
A:

We are unable to quote exact repair prices via email or telephone as actual parts needs cannot be determined until our technicians have had an opportunity to review your timepiece.

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