Shipping:
Place your order by 2 PM ET for same-day shipping. Please note that if band sizing is requested, it may take an additional 2–3 business days before your order ships.
Returns:
We accept returns of new, unworn watches within 30 days for a guaranteed full refund.
Warranty:
All watch purchases come with a 5-year limited warranty.
Bracelet sizing adds additional processing time.
Bracelet sizing requires an extra 1-2 business days for processing, prior to shipping, as sizing is handled on demand by one of our expert technicians.
Orders placed after 2pm on Friday or on weekends will ship from our facility on Monday (excluding holidays).
Overnight shipping is available for an additional fee.
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Building a purposeful, powerful, and sustainable future.
From the birth of its Eco-Drive light technology to today, Citizen looks for ways to support and celebrate the planet.
Through a partnership with 1% for the Planet, Citizen has pledged to donate 1% of its website sales in the U.S. to support a host of nonprofit organizations focused on the environment.
The first of Citizen + 1% for the Planet’s nonprofit partners, Everybody Solar, works to protect the environment and strengthen U.S. communities through solar-energy projects. Everybody Solar brings the gift of clean energy to the organizations that need it most: nonprofits serving our most vulnerable populations.
Citizen is joining forces with American Forests, the oldest, national nonprofit conservation organization in the United States. Founded in 1875, American Forests is a pathfinder for creating healthy forests from coast to coast, leading the way for creating healthy and resilient forests, from cities to wilderness, that deliver essential benefits for climate, people, water, and wildlife.
Leather Working Group (LWG), is a member-led non-profit organization that is dedicated to driving excellence in the leather industry, minimizing the environmental impact of leather production, and challenging industry perceptions, through a suite of tools and ESG certification.
Select Citizen leather products support responsible manufacturing via the Leather Working Group.