Terms & Conditions

Your access and use of the website is subject to the following terms and conditions (“Terms and Conditions”) and all applicable laws. By accessing and browsing the website, you accept, without limitation or qualification, the Terms and Conditions below.

License and Website Access

We grant you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of CITIZEN WATCH COMPANY OF AMERICA, INC. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of CITIZEN WATCH COMPANY OF AMERICA, INC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without the express written consent of CITIZEN WATCH COMPANY OF AMERICA, INC. Any unauthorized use terminates the permission or license granted by CITIZEN WATCH COMPANY OF AMERICA, INC.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of this website so long as the link does not portray CITIZEN WATCH COMPANY OF AMERICA, INC., its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any CITIZEN WATCH COMPANY OF AMERICA, INC. logo or other proprietary graphic or trademark as part of the link without our express written permission.

Copyright and Trademarks

All content included on this site, including but not limited to, text, graphics, logos, button icons, images, audio and video clips, digital downloads, data compilations, and software is the property of CITIZEN WATCH COMPANY OF AMERICA, INC. or its content suppliers and protected by United States and international copyright laws. All software used on this site is the property of CITIZEN WATCH COMPANY OF AMERICA, INC. and/or its software suppliers and is protected by United States and international copyright laws.

Marks indicated on our website are registered trademarks of CITIZEN WATCH COMPANY OF AMERICA, INC. or its affiliates, in the United States and other countries. All other trademarks not owned by CITIZEN WATCH COMPANY OF AMERICA, INC. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by CITIZEN WATCH COMPANY OF AMERICA, INC.

Our agent to receive any notifications from third parties of claimed copyright infringement is:

CITIZEN WATCH COMPANY OF AMERICA, INC., service provider, to the attention of: Timothy F. Michno, Sr. Vice President and General Counsel, 350 Fifth Avenue, 29th Floor,  New York, NY 10118, telephone/fax (212) 497-9732, e-mail tmichno@citizenwatchgroup.com.

Use of the Website

Please review our Privacy Policy, which also governs your visit to our website, to understand our information practices.

If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

When you provide, submit, or post any text, audio, photographs, videos, and/or other forms of images (“User Generated Content”) on our website and/or social media sites, you warrant and represent that your User Generated Content does NOT infringe the intellectual property rights, privacy rights, and/or right of publicity of any third party. Your breach of this warranty and representation could subject you to legal liability and monetary damages.

We do not sell products for children. If you are under 18, you may use this website only with the involvement of a parent or guardian. CITIZEN WATCH COMPANY OF AMERICA, INC.. and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Disclaimers

Your use of the website is at your risk. CITIZEN WATCH COMPANY OF AMERICA, INC. makes no warranties or representations as to its accuracy and CITIZEN WATCH COMPANY OF AMERICA, INC. specifically disclaims any liability or responsibility for any errors or omissions in the content on the website. Neither CITIZEN WATCH COMPANY OF AMERICA, INC. nor any other party involved in creating, producing, or delivering the website is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, or inability to use or access, the website. Without limiting the foregoing, everything on the website is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

CITIZEN WATCH COMPANY OF AMERICA, INC. assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio from the website.

When submitting and posting text, audio, photographs, videos, and/or other forms of images (User Generated Content) on our website and/or our social media sites, including but not limited to sweepstakes entries and/or participation in social media events, you specifically give CITIZEN WATCH COMPANY OF AMERICA, INC. a non-exclusive, transferable, sub- licensable, royalty-free, worldwide license to use, copy, modify, delete, adapt, publish, translate, or distribute such User Generated Content without further approval by you or compensation from CITIZEN WATCH COMPANY OF AMERICA, INC. You should also be aware of the privacy and usage policies of social media sites which may be different from our policies.

Descriptions of Products and Services

The website refers to products and/or services that are generally available for purchase in the United States and certain other countries but may not be available in your particular country or locality. The reference to any such products or services in this website does not imply or warrant that these products or services will be available at any time in your particular locality. You should therefore check with your local CITIZEN WATCH COMPANY OF AMERICA, INC.. authorized retailer for specific product/service availability in your locality.

We do not warrant that the descriptions or other content of this site are accurate, complete, reliable, current or error-free. Features and specifications of products described or depicted on the website are subject to change at any time without notice.

GIFT CARDS Terms and Conditions

CITIZEN Gift Cards can be purchased at a Citizen Watch store or www.citizenwatch.com for purchases of Citizen watches.

Gift Cards never expire. Any unused balance remaining on the Gift Card after a purchase will remain on the Gift Card and may be used for subsequent purchases. To check the balance, please visit www.citizenwatchgiftcards.com, and enter the Gift Card number on the face of the Gift Card.

Gift Cards are non-refundable, cannot be used to purchase other Gift Cards, cannot be reloaded, cannot be resold or transferred for value, and cannot be redeemed for cash. We cannot replace your Gift Card if it’s lost, damaged, destroyed, or stolen so treat it as carefully as you would treat cash. The risk of loss and ownership of Gift Cards pass to the purchaser upon our delivery to the purchaser or to the carrier.

We have the right not to accept any Gift Card if it has been fraudulently obtained or has been reported as stolen.

We make no representation or warranties, express or implied, with respect to Gift Cards, including without limitation: any express or implied warranty of merchantability or fitness for a particular purpose. In the event that a Gift Card is non-functional, your sole remedy and our sole obligation and liability will be the replacement of the Gift Card. Certain State laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers may not apply to you and you may have additional rights.

When you purchase or redeem a Gift Card, you agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern these Gift Card Terms and Conditions. We reserve the right to change these Gift Card Terms and Conditions from time to time in our discretion. All Terms and Conditions are applicable to the extent permitted by law.

Citizen Watch Company of America, Inc. (“COA”, “we”, or “us”) has a commitment to respecting your online privacy and to the appropriate protection and handling of any personally identifiable information (“Personal Information”) you provide to us. Personal Information means any information that may be used to identify an individual including, but not limited to: first and/or last name, physical address, email address, telephone number, or other contact information. The following discloses our information gathering and dissemination practices for this website: www.citizenwatch.com.

In general, you may visit the pages on this website without revealing any Personal Information about yourself. However, we may collect Personal Information from users who: purchase product from us, register a purchased product with us; participate in on-line surveys; wish to make certain on-line information requests from us; and/or from users who wish to participate in on-line contests, sweepstakes, promotions and discussions sponsored by us on this website, mobile applications, and/or via social media such as Facebook and Twitter. The type of information so requested or collected by us may include user contact information (like their name, mailing address, and email address), billing Information (like credit card number and expiration date) and user demographic information (like their zip code, age or income level). The visitor’s contact information will be used to contact the visitor when the visitor has expressed interest in being contacted (visitors may opt-out of receiving future mailings by emailing a request to us at privacy @citizenwatch.com). If you choose to provide Personal Information, we may use it ourselves or share it with our affiliates and third parties who provide services for us in connection with the provision of those services. We do not otherwise share, sell, or lease Personal Information to any third parties for their marketing or other uses. We may disclose Personal Information to governmental authorities when legally required to do so, and may cooperate with such authorities investigating claims of illegal activities including, but not limited to, illegal transfer of copyrighted material, fraud, and/or postings or e-mail messages containing threats of violence.

California Privacy Rights

You may have additional rights under California Civil Code Section 1.798.83 (“California Privacy Rights). You may request from us once a year via an electronic mail request with “Your California Privacy Rights” in the subject line to info@citizenwatch.com a list of Personal Information disclosed by us to any third parties for marketing purposes during the immediately preceding calendar year and in indication of the nature of the third party’s business. You may elect to direct us not to share any Personal Information to any third party by sending an e-mail to info@citizenwatch.com.

Children’s Privacy

This website is not structured, nor intended, to attract children. Accordingly, we do not knowingly solicit or collect Personal Information from anyone we know to be under 13 years of age.

Collected Information

Our website, as many other websites do, collects and records certain information such as domain names, host names, Internet Protocol (“IP”) addresses, browser software and operating system types, clickstream patterns, and dates and times that our website is accessed. Some of the pages on this website may use “cookies” and other tracking technologies. A “cookie” is a small data file placed and stored on your computer’s hard drive which allows our servers to identify the computer accessing our website in order to track statistical information about navigation through our website and whether that computer has previously visited our website. The cookie is not used to obtain Personal Information and the information is tracked only for internal purposes such as to improve site navigation, to monitor activity on the website, to diagnose problems with our servers, to administer our website, and to identify content preferences. We may also use Personal Information in connection with cookie data to provide you with additional information regarding content you have viewed and/or to suggest other of our products, services, and/or information which we believe may be of interest to you. If you prefer not to accept cookies, most browsers can be set to block them or to alert you before one is placed. It is your responsibility to set the appropriate parameters on your browser.

We may also use “web beacons” (also known as Internet tags, pixel tags, and clear GIF’s). Web beacons are used for internal purposes, such as to obtain the IP address of the computer that downloaded the page(s) on which the web beacon appears, the URL of the page(s) on which the web beacon appears, the time the page(s) containing the web beacon was viewed, and the type of browser used to view the page(s). We also retain service providers who use web beacons to assess the effectiveness of our e-mail and other communications and for us to learn what pages our visitors viewed and what appeals to them.

Links to, and Interactions with, Other Sites

This site may contain links to other sites. Citizen Watch Company is not responsible for the security, privacy practices, or the content of such web sites. Those websites may have different privacy practices, policies, and procedures and we encourage you to read them.

We maintain a mobile version of this website and this Privacy Policy applies to that version as well.

We maintain a presence on social media including Facebook and Twitter. We may collect information you post on social media, including but not limited to your postings on our social media pages and/or feeds, and use it in connection with the Personal Information we obtain on this website in accordance with this Privacy Policy.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our affiliates at the point where we request information about the visitor. You will notice in all free email subscriptions generated from citizenwatch.com there is an unsubscribe link at the bottom of the message. Simply click on this link to go to a page that allows you to unsubscribe from any or all of the lists you are subscribed to. The Citizen Watch Company DOES NOT participate in mass or unsolicited email practices (commonly referred to as SPAM).

Correct/Update

This site gives users the option to request changes, modifications, or deletions to or from Personal Information previously provided. Please email your request to: info@citizenwatch.com.

Changes to This Policy

We may make changes to this policy from time to time. We will post changes to this policy here, so be sure to check back periodically. We may also decide to notify our users by e-mail of significant changes.

Your Consent

By using this website, you consent to the terms of our Privacy Policy and to COA’s collection and use of the Personal Information and other information for the purposes described above.

Last Updated 5/13/2019

Citizen Online Shopping Information

Online Purchasing

Timepieces purchased from Citizen Watch Co. of America (Citizen) may only be shipped for delivery within the U.S., including Alaska, Hawaii, and Puerto Rico. We are unable to ship internationally. All products are subject to availability. In the event that we are out of stock, you will be notified by the next business day. We reserve the right to limit the quantity of products we supply; to supply only part of an order; or to divide an order into multiple shipments to expedite delivery. We also reserve the right to change the terms or duration of any special offers or sales promotions.

Payment

Citizen accepts the following forms of payment for online purchases:
• Visa
• MasterCard
• American Express
• Discover
Citizen will only accept credit or debit cards issued in the United States. Upon online approval of your credit card, your order will be processed and your credit card will be charged. All taxes, if any, due on your online transaction will be charged as required by applicable laws. All taxes are calculated and included in the final price on the Billing Page.

Shipping and Delivery

All orders, including expedited orders, will be shipped from our facility within 2 business days. Orders placed on Friday after 3:00 p.m. Eastern Time, Saturday and Sunday will begin processing on Monday. Orders placed on an official holiday will begin processing the following business day. 

All Citizen timepieces will ship via UPS Ground service. We are unable to ship to U.S. Post Office, APO or FPO addresses. Citizen does not charge for Ground shipping. If you wish to expedite your order, the following charges will apply:
• Two-Day shipping: $15.00
• Overnight shipping: $25.00
UPS Ground transit times vary by state. 

Tracking

As soon as your purchase ships, we will email you a shipping confirmation which will allow you to track the status of your shipment online. If you are not completely satisfied with your purchase when it arrives, if there is a discrepancy in your order, or if you encounter any problems with your watch, please retain all packaging and documentation and contact us immediately at customercare@citizenwatch.com or call to speak to a Customer Care Service Representative at (800) 321-1023 from 9 AM to 8 PM Eastern Time Monday through Friday.

Cancellations

If you wish to cancel your order, please send an email as soon as possible to customercare@citizenwatch.com – or call us toll free at (800) 321-1023 from 9 AM to 8 PM Eastern Time Monday through Friday. We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled.

Citizen Watch Online Return Policy

Citizen offers a 30 day money back guarantee. Returns can only be accepted for products purchased through the Citizen Online Store and a Return Authorization is required for all returns/exchanges. You may obtain a Return Authorization by visiting your account at https://www.citizenwatch.com/us/en/account, or by contacting Customer Care at (800) 321-1023 from 9 AM to 8 PM Eastern Time Monday through Friday, excluding holidays. Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction. Credits cannot be issued until the merchandise being returned or exchanged is received. Please allow up to five business days from our receipt of your product for credit processing. Watches must be returned with any extra links, or ‘gift with purchase’ items. In the event that any of these items are not returned, additional charges may be applied.

Limited Warranty

All timepieces purchased through the Citizen Online Store come with a five-year limited warranty. Please visit https://www.citizenwatch.com/us/en/warranty.html for details and warranty terms.

Privacy Policy

Citizen Watch Company of America, Inc. has a commitment to respecting your online privacy and to the appropriate protection and handling of any personally identifiable information you provide to us. Personal Information means any information that may be used to identify an individual including, but not limited to: first and/or last name, physical address, email address, telephone number, or other contact information. Please visit https://www.citizenwatch.com/us/en/privacy.html, for details regarding our information gathering and dissemination practices for this website.

Extended One Year Warranty

Your Citizen online purchases are eligible for a one-year extension to our regular five-year warranty if you register your product with us. After you receive your watch, be sure to visit http://register.citizenwatch.com to activate your extended warranty. During the registration of your watch, you will need to enter your name, purchase order number, model purchased, as well as the serial number. The terms and conditions of your additional warranty follow that of our five-year warranty.

Contact Us

For product or online order related inquiries, please contact us via email at customercare@citizenwatch.com or call to speak to a Customer Care Service Representative at (800) 321-1023  from 9 AM to 8 PM Eastern Time Monday through Friday, excluding holidays.