Contact Citizen Watch

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We are a company that engages in respectful behavior with our employees, our retailers and the end consumer. We build the skills and talents of our colleagues through training, education and mentorship. A company that believes in going beyond merely communicating to but connecting with consumers through our brand messaging, our products & our customer care. We believe customer loyalty is priceless and making the consumer the hero of our company’s success is critical.

(800) 321-1023
- Monday - Friday
  
  10:00 am - 7:00 pm ET

If you would like to return or exchange an item purchased on CitizenWatch.com, please include the following information so that we may expedite your request:

1. Email address associated with your order
2. Your order number
3. Your return reason code (choose from below):

CR = Changed Mind
NA = Not as Pictured or Described
BP = Found Better Price Elsewhere
MS = Other (please describe)

A Customer Care representative will email you a Return Authorization number and free return shipping label. If you prefer, you may call us and we will be happy to assist you by phone.

Please note that we accept returns in original condition (e.g. unworn, no scratches, in original packaging with tickets and instruction booklets, and any removed links). Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction.

(800) 321-1023
- Monday - Friday
  
  10:00 am - 7:00 pm ET
customercare@citizenwatch.com

Your feedback is important to us, and we welcome your input. To fill out our brief site feedback survey, please click the feedback tab on the right.

concierge@citizenwatch.com

* Press releases are for editorial purposes only

(646) 438-8116
press@citizenwatch.com

hr@citizenwatch.com

Citizen has the expertise to assist in establishing successful Incentive, Award or Corporate Gift Programs with our Special Markets Division. We offer a complete range of customizing options for all Citizen Eco-Drive and Citizen Quartz watches including dial imprinting, medallion dials and engraving.

1-800-321-1023 EXT 4509
rlow@citizenwatch.com

(800) 321-1023
customercare@citizenwatch.com

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