RETURNS
Free Returns & Our Guarantee
Every Citizenwatch.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new Citizen timepiece meets your expectations.
Return Policy
If you would like to return your Citizenwatch.com purchase, you may initiate your return below. For a refund to be issued, item(s) must be returned to us within 30 days of delivery, and must be in original condition (unworn, with all Citizen packaging/inserts, and any removed links included). Any gift with purchase items must also be returned; in the event that any of these items are not returned, the retail value of the gift will be deducted from your refund. We do not accept returns for products purchased from our retail partners.
Please allow up to two weeks for your return to be processed once it has arrived at our facility. Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction, and may take an additional 7-10 days to appear, depending on your financial institution / issuer.
Gift Cards & Expedited shipping charges (UPS 2-Day & UPS Overnight) are non-refundable.
If you would like assistance with an exchange, or selecting a replacement model, please Contact Us.
Registered users
If you have a Citizenwatch.com account, log in and click 'View' next to your Order History to return a list of all of your recent orders.
Any orders eligible for a return will display a "Return Order" option, which will allow you to initiate your return and print a free UPS return label.
Guest users
If you do not have an account, you may locate your order with an order number, email address, and billing zip code.
If your order is eligible, a "Return Order" option will be displayed, allowing you to initiate your return and print a free UPS return label.
