Every purchase comes with our 30-day, money-back guarantee so that you can be sure your new Citizen timepiece meets your expectations.

If you would like to return an item purchased from, you can contact us to request a Return Authorization number and free return shipping label; when emailing, be sure to include the following information:

  • The email address associated with your order
  • Your order number
  • Your return reason code (choose from below)
    • CR = Changed Mind
    • NA = Not as Pictured or Described
    • NA = Not as Pictured or Described
    • MS = Other (please describe)

We can only accept returns of products in original condition (unworn, with original packaging, and any removed links included) and purchased from our website. Any gift with purchase items must also be returned; in the event that any of these items are not returned, additional charges may apply.

Please allow up to two weeks for your return to be processed once it has arrived at our facility. Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction.

Expedited shipping charges (UPS 2-Day & UPS Overnight) are Non-Refundable.